Refund policy
Return and Refund Policy
Last updated: October 15, 2026
Overview
Thank you for shopping with NextRushFinds. Because every item we sell is pre-owned and one of a kind, we carefully describe and photograph each piece so you know exactly what you’re getting. If something isn’t right, we’re here to help.
Return Period
Eligible items may be returned within 7 days of the date you receive your order. Return requests made after 7 days cannot be accepted.
Eligibility
To qualify for a return, items must be in the same condition as received: unworn, unwashed, and free of new damage, odors, smoke, or pet hair. Items returned in worse condition may receive a partial refund based on the change in condition, or may be refused and sent back at the buyer’s expense.
Refund Options
Approved returns may choose one of the following:
- Store Credit (100%): a full refund as store credit for future purchases.
- Original Payment Method: a refund to your original payment method, minus a 3–5% processing fee and the cost of the return shipping label.
Original shipping charges are non-refundable unless the item arrived damaged or significantly not as described.
How to Start a Return
- Email nextrushfinds@gmail.com within 7 days of receiving your order, with your order number, the item(s) you’d like to return, and the reason.
- Once approved, we will send you a prepaid return label. The label cost is deducted from your refund.
- Package the item securely and drop it off at the carrier listed on the label (UPS or USPS).
Returns sent without prior approval will not be accepted.
Processing Time
Once your return is received and inspected, we will email you to confirm its approval or denial. Approved refunds are processed within 1–2 business days and may take up to 7 business days to appear in your account, depending on your bank.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Items marked Final Sale
- Undergarments, sports bras, and swimwear
- Socks and hats, for hygiene reasons
- Items with flaws clearly disclosed in the listing (stains, pilling, holes, and so on)
- Items worn, washed, or altered after delivery
Damaged or Incorrect Items
If your item arrives damaged, is the wrong item, or is significantly not as described, contact us within 3 days of delivery with photos. We will make it right with a full refund, including original shipping, at no cost to you.
Exchanges
Because most items are one of a kind, we are unable to offer direct exchanges. Return the item for store credit and use it toward another piece.
Policy Updates
NextRushFinds may update this policy at any time. The most current version will always be posted on this page.
Contact
Questions about a return? Email nextrushfinds@gmail.com